Nexus Refund Policy

IND KL ACE NEXUS SERVICES OPC PVT LTD

Last Updated: 07-07-2025

1. Introduction

This Refund Policy outlines the terms and conditions under which refunds will be granted for services provided by Nexus. We are committed to transparency and fairness in our financial interactions with our customers.

2. Eligibility for Refunds

Refunds may be issued in the following specific situations:

Transaction Error

Errors resulting in an incorrect charge.

Non-Delivery

If a service is not delivered as promised.

Valid Reason

As determined by Nexus management.

3. Refund Request Process

To request a refund, please follow these steps meticulously to ensure fast processing:

1
Contact our customer support team via email at info@acenexus.in.
2
Provide your full account details and a detailed reason for the refund request.
3
Submit your request within 30 days of the transaction date.
Early submission helps in faster verification and approval.

4. Processing Timeline

Approval
Your request will be reviewed and approved within 7 working days.
Credit
Once approved, the refund will reach your bank account within 2 working days.

You will be notified via email once your refund has been approved or if additional information is needed.

5. Non-Refundable Situations

The following scenarios are not eligible for refunds:

  • Service requests made outside of the defined terms.
  • Refund requests submitted after 30 days from the transaction date.
  • Any services utilized or consumed fully.

6. Changes to Policy

Nexus reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We encourage users to check this page periodically.

7. Contact Us

IND KL ACE NEXUS SERVICES OPC PVT LTD

KC Building, Opp: Mini Civil Station

Thamarassery, Calicut, Kerala – 673573

info@acenexus.in