Nexus Refund Policy

Last Updated: 20-09-2024

1. Introduction

This Refund Policy outlines the terms and conditions under which refunds will be granted for services provided by Nexus.

2. Eligibility for Refunds

Refunds may be issued in the following situations:

• In case of an error in the transaction that results in an incorrect charge.
• If a service is not delivered as promised.
• For any other valid reason as determined by Nexus management.

3. Refund Request Process

To request a refund, please follow these steps:

• Contact our customer support team via email at info@acenexus.in.
• Provide your account details and the reason for the refund request.
• Submit your request within 30 days of the transaction date.

4. Processing Refunds

Refunds will be processed within 25 business days after receiving your request. You will be notified via email once your refund has been approved or if additional information is needed.

5. Non-Refundable Situations

The following scenarios are not eligible for refunds:

• Service requests made outside of the defined terms.
• Refund requests submitted after 30 days from the transaction date.
• Any services utilized or consumed fully.

6. Changes to the Refund Policy

Nexus reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.

7. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Nexus Group of Companies
KC Building, Opp: Mini Civil Station
Thamarassery, Calicut, Kerala 673573
Email: info@acenexus.in